Maid to Shine Frequently Asked Questions

1. Are you bonded and fully insured?
Yes! In fact, this is just one of many stamps of professionalism for any legitimate and authorized cleaning service. Upon your request, an up-to-date certificate of insurance can be sent or faxed directly from our insurance company.

2. How many housekeepers do you send?
We generally send three, but sometimes we will send four. Whether your cleaning team consists of three or four, you can be sure that a capable team leader will be present for quality assurance.

3. How do I let the team in if I’m not home?
Most of our customers give us a key or the code to the garage door. If given a key, that key will be issued out to the team leader on the day of your scheduled appointment. The key will be returned promptly at the end of the day to a locked cabinet. Your safety is very important to us.

4. What can you tell me about your employees?
Our house cleaning staff are screened, bonded, and supervised. They are professionally trained, covered by workers compensation, and motivated by your satisfaction.

5. What exactly do you clean in each room?
Please visit our Options page for more details!

6. How do I pay?
We accept Visa, MasterCard, cash, or check. Please contact our office if you wish to pay by credit card.

7. What is your cancellation policy?
All communication regarding appointments and cancellations must be made by phone. Penalty fees for failing to cancel the scheduled cleaning day within the standard 24-hour notice is $30.00 per incident.

If a cleaning team arrives on the mutually agreed appointment day, and are sent away by either yourself or another occupant -for any reason – Maid To Shine will assess a charge of 75% of your regular cleaning costs.

Additionally, if a cleaning team arrives at the mutually agreed appointment day, and they are locked out of the residence by no fault of their own, Maid To Shine will assess a charge of 75% of your regular cleaning costs.

8. Do I sign a contract?
A contract is not required. Your feedback is more valuable to us than any contract and essential to serving you better. For this reason, we ask that you fill out and return your comment card.

9. What should I do if I’m not satisfied with the services I received?
If you are not completely satisfied with your cleaning team’s work, just call us within 24 hours of your cleaning service. We’ll send our team back to make the job right at no additional cost to you. Customer satisfaction is our top priority.